Yes, our website is completely safe to use.

Our website is certified Level 1 PCI DSS compliant, and you can rest assured knowing that our certification covers our shopping cart.

Our website has active SSL certificates and uses HTTPS.

In addition, we respect the privacy of our website users and customers. Our Terms of Service and Privacy Policy are designed to inform you about the information that we gather and how we use it.

At Pacey's Pond, we recognize that the environment is of utmost importance to both our customers and our team. That's why we're fully committed to ensuring that our operations are sustainable and environmentally responsible.

We understand that every little bit counts, which is why we're continuously seeking out new ways to minimize our impact and promote eco-friendliness. This includes incorporating eco-friendly products into our line-up whenever possible, as well as partnering with suppliers who share our commitment to sustainability. By doing so, we're taking meaningful steps towards building a better, more sustainable future for our planet, while also meeting the evolving needs and expectations of our customers.

Click here for our Sustainability & Responsibility information.

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Shop Pay
• PayPal
• Apple Pay
• Google Pay

We ship to the following countries:

• USA
• Canada
• United Kingdom
• Australia
• New Zealand
• Japan
• Switzerland
• Norway
• Liechtenstein
• Iceland
• European Union Countries

*Currently not all products ship to all shipping destinations.

Please review our Shipping Policy for details.

We are expanding our shipping department, and we will be adding countries that we ship to on a regular basis.

We understand that shipping rates are an important consideration for our customers, which is why we've made it easy and convenient to calculate them during the checkout process.

To find out the shipping rate for your specific purchase, simply add the product(s) you want to your cart and proceed with your order. The final shipping charge will be automatically calculated based on a variety of factors, including the type and quantity of products ordered, as well as the destination of your order.

Our shipping rates are competitive and fair, and we strive to provide our customers with the best possible value on every purchase. You can shop with confidence, knowing that you'll receive a transparent and accurate shipping rate that reflects the actual cost of shipping your order.

The estimated shipping times are displayed on each product page.

The following time frame is provided for reference purposes only and is not a shipping time guarantee:

 Shipping times for the following regions (shipping times vary by product):

• United States - 2 to 9 business days
• Canada: - 6 to 30 business days
• United Kingdom - 4 to 30 business days
• Australia - 4 to 30 business days
• New Zealand - 7 to 30 business days
• Japan - 5 to 30 business days
• Switzerland, Norway, Liechtenstein, Iceland - 6 to 30 business days
• European Union (*differs per country) - 7 to 30 business days

Please note:

• Some regions, states, and/or provinces may experience lengthier shipping times
• Monday through Friday are considered business days
• Saturday and Sunday are not considered business days
• Regional holidays will affect shipping times depending on location
• Shipping times can vary and should be considered as a general guideline
• Some products may require longer shipping times
• Products should arrive within 60 business days
• Arrival times are not guaranteed

Please review our Shipping Policy for details.

We know how important it is for our customers to stay informed about their orders, which is why we provide regular updates throughout the shipping process.

As soon as your order has been shipped, you'll receive an email notification that includes a tracking number. This allows you to keep track of your order and monitor its progress from the moment it leaves our warehouse to its arrival at your doorstep.

With real-time updates, you can shop with peace of mind, knowing that you'll always be in the loop about the status of your order.

For your convenience, we've made it easy to understand our exchange policy. Please refer to our Return and Exchange Policy section for detailed information on how to exchange your purchase.

We believe in providing our customers with a hassle-free shopping experience, which is why we've designed our exchange policy to be as transparent and straightforward as possible.

You can rest assured that we'll do everything we can to ensure that you're completely satisfied with your purchase, and we're always here to answer any questions you may have.

We're committed to providing our customers with the highest level of service and satisfaction. To help us achieve this goal, we've designed our ordering process to be as efficient as possible.

Please be aware that once an order has been placed, it cannot be canceled, as all sales are final. We understand that this policy may be a departure from what you may be used to, but it enables us to provide faster processing times and a smoother shopping experience overall.

We appreciate your understanding and value your business, and we're always here to answer any questions you may have.